Questions and Answers about Martin & David Curtain Cleaning

Q: Does your mattress cleaning service require drying time and how much is it?

A: We can steam clean your mattress which will require it to dry for at least 24 hours. Our company also offers a modern and completely dry mattress cleaning technique using high-intensity UV light, which kills all microorganisms and a machine which extracts them from the mattress. It takes only 15 minutes and requires no drying.

Q: Does your one-off cleaning include cleaning absolutely everything in my home?

A: The one-off cleaning is a deep cleaning service, but it is hourly based, so only the items or rooms which you have placed as top priority will be cleaned for the hours you have booked. The more hours you book – the more cleaning tasks will be performed.

Q: My carpet has nasty and smelly urine stains – can you remove the smell?

A: Yes, we have special eco-friendly and safe detergents to treat urine stains. They contain enzymes which neutralize the smell. We can also deodorize your carpet after we clean it.

Q: How can I be sure that I can trust the cleaners who will come to my house?

A: All of our cleaners are thoroughly police background checked. They are reliable and experienced. Also, all of our cleaning services are fully insured.

Q: How do I pay for the carpet cleaning?

A: We have fixed prices and do not ask for a deposit for booking our services. The payment is done after the cleaning via one of the flexible payment methods we accept.

Q: How often should I get my carpet deep cleaned?

A: Most carpet makers and experts say that once a year is the recommended period between deep cleaning sessions. However, if you have small children, pets, allergies or are smokers, you should probably undertake the carpet cleaning at least once in every 6 months.

Q: Can you come for a one-off cleaning during the weekend?

A: Yes, all of our services are available 7 days a week. We work on bank holidays too, without added charge.

Q: My sofa has so many different stains – can you guarantee that they all will be removed with your upholstery cleaning service?

A: Martin & David Curtain Cleaning does not give such guarantees. The reason is that some stains are too old or have caused permanent damage to the fibers or coloring of your upholstery and cannot be treated. Our cleaner will perform an inspection and will inform you which ones can be removed.

Q: Can my dog and cat sit safely on the carpet after you have cleaned it?

A: All our solutions are Prochem certified and are perfectly safe for people, pets and for the environment, so there is no danger for you or your pets to be by the carpet.

Q: I have a very specific question about the cleaning of my carpet, who can I contact for more information?

A: We have a useful customer support service which is available. Call them at 020 3746 6358 or contact them through the online form here.